We ARE your phone team!

Welcome

Welcome

technical training

Welcome to the Phones The Right Way Intranet! Our goal is to provide you the resources you need to become confident reception gurus who are ready and able to easily assist our customers make the best first impression possible for their clients. Knowledge is power. Once you know how things work, you will find technology is not a big scary giant. Hop out here and run through a little training every day and you may very well become the phone expert in your community!


Our Focus
Our initial focus is to provide training on basic call answering and phone services that we offer our clients. Most people learn best by doing, so many training areas have examples you can try yourself over & over again. Practice will boost your confidence and make it much easier and less stressful when similar situations pop up as you handle calls.

Phones 101

Phones 101

Phone Terminology
Basic terms we use everyday.
Call Answering
Call Answering Tips & Tricks Be THE Expert!
Professional Growth
Step up to the challenge. Be the best YOU you can be!
Stress Management
Ways to cope and win even the toughest of phone calls.
Policies & Procedures
Guidelines are good. They help us be the Pro we are inside :-)
Policies & Procedures
Guidelines are good. They help us be the Pro we are inside :-)
Policies & Procedures
Guidelines are good. They help us be the Pro we are inside :-)
Policies & Procedures
Guidelines are good. They help us be the Pro we are inside :-)